The website www.flixbag.com and the FlixBag mobile application (hereinafter "the Platform") are published by:
| Company name | FlixBag |
| Legal form | Simplified Joint Stock Company (SASU) |
| Share capital | 1,000 euros |
| Registered office | 53 rue hoffmann 92340 Bourg-la-Reine |
| SIRET number | [SIRET Number] |
| RCS number | Bourg-la-Reine [Number] |
| Intra-community VAT number | [VAT Number] |
| President (Publication Director) | ARNAUD KINTOHOU |
| Email address | contact@flixbag.com |
| Phone | +33 7 46 55 02 99 |
| Website | www.flixbag.com |
The Platform is hosted by:
The host ensures security and availability of the Platform's technical infrastructure. Servers are located within the European Union, in compliance with GDPR requirements.
FlixBag is a digital platform connecting air travelers with excess luggage kilos and senders wishing to ship packages internationally at competitive rates.
The Platform acts as a technical intermediary and never substitutes for a professional carrier within the meaning of the Transport Code. FlixBag is not a party to the transport contract concluded between Sender and Traveler.
The Platform is accessible in the following geographic areas: Metropolitan France, European Union, French-speaking African countries, Canada, United States, China, India and Pakistan, with progressive expansion to other territories.
All Platform content (texts, images, graphics, logos, icons, sounds, software, source code, databases, algorithms, design, technical architecture) is the exclusive property of FlixBag or its licensors, and is protected by French and international laws relating to intellectual property.
The trademark "FlixBag", the FlixBag logo and all designations "Sort-Bag" and "Smart-Pricing" are trademarks pending registration by FlixBag company. Any reproduction, imitation, use or affixing, total or partial, of these trademarks without prior authorization is prohibited.
Any reproduction, representation, modification, publication, adaptation, total or partial, of the Platform or any of its elements, by any means or process, is prohibited except with prior written authorization from FlixBag. Any unauthorized exploitation constitutes counterfeiting subject to criminal sanctions in accordance with Articles L.335-2 et seq. of the Intellectual Property Code.
FlixBag collects and processes personal data as part of Platform use, in accordance with Regulation (EU) 2016/679 (GDPR) and Law No. 78-17 of January 6, 1978 amended.
For more details, please consult our complete Privacy Policy, accessible on the Platform.
The Platform uses cookies and similar technologies to ensure proper operation, measure audience and improve user experience. In accordance with Article 82 of the Data Protection Act and Directive 2002/58/EC (ePrivacy), user consent is collected for non-strictly necessary cookies via a cookie management banner.
Users can modify their cookie preferences at any time via the dedicated banner or their browser settings. Refusing non-essential cookies does not prevent Platform use.
The Platform may contain hyperlinks to third-party sites. FlixBag exercises no control over these sites' content and assumes no responsibility for their content, data protection practices or terms of use.
Establishing hyperlinks to the FlixBag Platform is subject to prior written authorization from FlixBag.
FlixBag strives to maintain the Platform accessible permanently but cannot guarantee continuous and uninterrupted availability. FlixBag cannot be held responsible for Internet network dysfunctions, user equipment or any circumstance beyond its control preventing Platform access.
Information disseminated on the Platform is provided for informational purposes and cannot engage FlixBag's liability. FlixBag reserves the right to modify, correct or delete Platform content at any time without notice.
As FlixBag operates internationally, the Platform complies with the following regulations according to jurisdictions concerned:
In accordance with Articles L.611-1 et seq. of the Consumer Code, in case of dispute not resolved by customer service, consumers can use free consumer mediation designated by FlixBag:
In accordance with Article 14 of Regulation (EU) No. 524/2013 of the European Parliament and Council, the European Commission provides an online dispute resolution platform accessible at: https://ec.europa.eu/consumers/odr
In case of dispute, competent courts of Bourg-la-Reine, France, will have sole jurisdiction, subject to mandatory jurisdiction rules applicable to consumers according to their country of residence.
Platform use is subject to FlixBag's Terms of Use (ToU), accessible on the Platform. The ToU define FlixBag's and its users' rights and obligations within the framework of services offered. Registration on the Platform constitutes full and unreserved acceptance of the ToU.
For any question regarding these legal notices or Platform operation:
| Customer service | support@flixbag.com |
| Data protection (DPO) | dpo@flixbag.com |
| Postal address | FlixBag — 53 rue hoffmann 92340 Bourg-la-Reine |
| Phone | +33 7 46 55 02 99 |
| Contact form | www.flixbag.com/contact |
These legal notices may be modified at any time by FlixBag. The version in force is that accessible on the Platform at consultation date. Users are responsible for consulting them regularly.
Last update: 05/02/2026
Done in Bourg-la-Reine, on 05/02/2026
For FlixBag company, SASU
ARNAUD KINTOHOU, President